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Emirates SkyCargo


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Emirates SkyCargo

Emirates SkyCargo is renowned for the highest standards of product quality in supporting business logistics – achieving customer satisfaction through innovation, flexibility and the constant refinement of service levels.


In the 2009-10 financial year, the division announced a new record by carrying 1.6 million tonnes of cargo and generating US$1.9 billion of revenue. The 1.6 million tonnes of cargo represented an increase of 12.2 per cent over the 1.4 million tonnes carried the previous year. Cargo revenue contributed 17.2 percent of the airline’s total transport revenue.
The airline’s freight division currently uses cargo hold capacity in Emirates’ passenger aircraft, plus eight freighters – two Boeing 777Fs, three Boeing 747-400Fs, two 747-400ERFs and one 747-400SF.
Reflecting Emirates’ overall policy of excellence in every area of operation, Emirates SkyCargo has become a significant force in the global air cargo industry. This has been made possible by highly-qualified staff, the very latest information technology, the most efficient aircraft for its expanding route network and the finest ground handling facilities and equipment.
Excellence is the watchword and Emirates SkyCargo's efforts have been recognised throughout the industry at awards ceremonies throughout the world from the UK to Canada, Shanghai to the UAE.

Key Facts





  • The Emirates SkyCargo route network spans the globe, covering 111 destinations in 66 countries on six continents.




  • In 2007 Emirates SkyCargo commenced dedicated freighter services to Hahn, Zaragoza and Toledo taking the number of scheduled freighter destinations to more than 25.




  • Other routes served by its freighters include Lilongwe (Malawi), Gothenburg, Amsterdam, Düsseldorf, Frankfurt, Hamburg, Munich, Milan, Istanbul, Tunis, Nairobi, Entebbe, Islamabad, Lahore, Chennai, Shanghai, Hong Kong and Dubai.




  • Speedy delivery anywhere in the world is guaranteed through Emirates SkyCargo’s network of interline partners and overland freighting partners




  • Dedicated Emirates SkyCargo staff are located at all on-line points as well as key cities




  • Emirates SkyCargo currently employs more than 1,000 staff members across the globe and is supported by numerous on-the-ground handling agencies and personnel




  • Advanced computerised reservations systems ensure immediate confirmation of space and up-to-the-minute advice about destination procedures and regulations




  • Real-time tracking of consignments monitors the progress of every shipment from booking through to final delivery




  • Up-to-the-second status reports are directly accessible by customers through the Internet at www.skycargo.com




  • Flying one of the youngest fleets in the world contributes significantly to Emirates SkyCargo’s reliability. The average age of the aircraft is 67 months




  • An extensive network of scheduled truck links between key hubs and off-line points ensure Emirates’ exceptional standards of service right through to local collection and delivery




  • Emirates SkyCargo’s products include: Priority, Dangerous Goods, Live Animals, Valuables, Vulnerables, Perishables, Courier and Post Office Mail



  • Emirates SkyCargo’s new solutions embrace Integrated – Airport to Door, Integrated – Door to Airport, Integrated – Door to Door, Protect, Cool Chain, Animal Care, Charter services and Customer Partnerships




  • Emirates SkyCargo has the expertise and equipment to provide a number of specialised services for the transport and warehousing of livestock, perishable goods, temperature-controlled items, urgent and valuable deliveries, bulky loads and other unusual consignments




  • A series of priority advice signals alert staff to individual handling at en-route transfer points and final destinations




  • Provision of international standard pet kennels for correct transport of live animals – available in a range of sizes – can be ordered directly from Emirates SkyCargo office at least two weeks before travel

Cargo Mega Terminal

In February 2008, Emirates SkyCargo moved its entire hub operations into the 43,600 square metre state-of-the-art Cargo Mega Terminal.


Designed with its partners at the Dubai Civil Aviation Authority and Dubai Cargo Village, the new hub has an annual capacity of 1.2 million tonnes.
The Cargo Mega Terminal incorporates a mix of automation and flexibility, designed to help the hub expedite shipment process cycle times while drastically minimising warehouse discrepancies.
An extensive handling area comprising a five-storey Automatic Storage & Retrieval System (ASRS) which has more than 10,000 loose cargo storage locations, and a sizeable seven-storey Pallet Container Handling System (PCHS) with a storage area for 2,500 Unit Load Devices (ULDs), 220 of which are dedicated positions for temperature-controlled ULDs, will significantly improve both the quality of shipment processing and flight handling.
To ensure that cargo can be loaded, unloaded and transferred quickly and efficiently, the new facility has a large number of airside ULD entry and exit gates – some 78 in total.
Within the terminal, there are 133 work stations for cargo build up and break down, with 14 of these stations specifically designated for perishable cargo.
To ensure the swift acceptance and delivery of shipments, the Cargo Mega Terminal has a total of 46 truck docks for loose cargo, with 12 of these specifically for perishable cargo.
The Cargo Mega Terminal is designed to cater for large numbers of temperature-sensitive shipments. Its temperature-controlled handling and storage area account for 7,000 square metres of the Terminal. Two large areas are kept at 5˚C and 15˚C respectively, and are complemented by a freezer set at -18˚C and a large number of cool storage cells with a range of possible temperature settings between 4˚C and 18˚C.
Emirates SkyCargo has a dedicated team based at the Cargo Mega Terminal which is comprehensively trained in the cargo handling needs of a wide range of products. Authorities including Dubai Customs, the Department of Civil Aviation and the UAE Ministry of Agriculture & Fisheries are conveniently located in the same building, allowing for speedy export acceptance and import delivery.

Emirates SkyChain
Emirates SkyCargo’s SkyChain cargo management system, a comprehensive end-to-end IT cargo management system, offers a wealth of advantages over existing cargo systems. Using the latest Java technology, SkyChain substantially improves business efficiencies across the air freight life cycle.
SkyChain represents a step forward for the air cargo industry by providing a system that offers flexibility and allows users to move past the constraints and limitations of legacy technology. The SkyChain technology benefits include:



  • Fast response time

  • Accessibility

  • Scalability

  • High security

  • Platform independence

  • Support for web deployment

  • Low cost of ownership

  • Low maintenance overheads

SkyChain has been built using the latest in Java and Oracle technology platforms. It provides a flexible and adaptable technology platform for all future developments driven by Emirates’ business needs. Furthermore, IP (Internet Protocol) has been used as the simple and cost effective means of the global distribution and access of the system.



SkyChain Features:





  • Routing engine, enabling routes construction based on criteria such as shortest route, cheapest route, etc



  • Reservations




  • Capacity management, including pre-flight capacity estimation and post-flight performance analysis







  • Air waybill management




  • Real time rating, pricing and cashiering for various products and services




  • Freighter and charter, including real-time flight cost and revenue profiles







  • Flight milestone plan – monitoring and alerts




  • Flight work-bench for export flight, import flight and OAL transfer handling




  • Flight load planning




  • Flight disruptions management







  • Special cargo handling across the shipment’s life cycle, including compliance with DG 4.2 and AVI 6.2 articles for the carriage of such shipments




  • Embargo handling






  • Post office mail management



  • Courier shipment management




  • Unit loading device handling



  • Cargo revenue planning



  • Cargo information service






  • Job scheduler and monitor




  • Customer management and self-service functionality on the internet using www.skycargo.com



  • SkyPouch and e-Freight compliance


Emirates SkyCargo owes its ongoing success to two main business drivers – the continuous monitoring and redefining of existing facilities and the introduction of innovative products and services. Taking tremendous strides since its inception, these initiatives ensure that it will play a valuable role in the Emirates Group and a considerable one in the global cargo arena.


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