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ISO 9000 and

Total Quality Management
Proceedings of the

3rd International Conference on

ISO 9000 & TQM 3-ICIT
Edited by:
Samuel K.M. Ho

PhD(Mangt.), FIQA, Lead Auditor (ISO 9000), EQA Assessor,

Visiting Scholar, HKBU Business School,

Prof. of Strategic & Quality Management, IMC, UK,

Editor, Managing Service Quality.

Mob: +852-9128-9204 Fax: +852-2339-5585

Email: samho@hkbu.edu.hk

URL: www.hkbu.edu.hk/~samho/icit.htm



ISBN 962-85264-1-3

Hong Kong Book Registration Office Cataloguing in Publication Data.



© 1998 HKBU Business School & Authors


HONG KONG BAPTIST UNIVERSITY





3-ICIT is supported by:

Beijing University of Science & Technology, China

Bristol Business School, UK

British Quality Foundation

China Quality Control Association

City University Business School, UK

Dept. of Business Admin., Abo Akademi University, Finland

Dept. of Business Systems, Monash University, Australia

European Centre for Peace and Development

Faculty of Business Administration, National University of Singapore

Hong Kong Association for the Advancement of Science & Technology

Hong Kong Productivity Council

Hong Kong Quality Assurance Agency

Hong Kong Quality Management Association

Hong Kong SAR Government Industry Department

Hong Kong SAR Government Social Welfare Department

Institute of Quality Assurance, UK

International Management Centres, UK

Luton Business School, UK

Mass Transit Railway Corporation, Hong Kong

MCB University Press (Quality Management Journals)

Royal Melbourne Institute of Technology, Australia

School of Management, Edith Cowan University, Australia

Said Business School, Oxford University, UK

Southampton Business School, UK

& The Wing Lung Bank International Institute for Business Development and its 17 member universities: Amsterdam, Assumption, Ateneo de Manila, Baylor, Leeds, Lund, Mercer, Ohio, Shanghai Jiao Tong, Simon Fraser, Stockholm, Strathclyde, Swinburne, Tsinghua, Western Sydney - Hawkesbury, and Zhongshan.
And the Editors of following International Refereed Journals:-

Entrepreneurial Behaviour & Research, MCB University Press

Logistic Information Management, MCB University Press

Management Decision, MCB University Press

Managerial Auditing, MCB University Press

Managing Service Quality, MCB University Press

Strategic Change, J. Wiley & Son

The Learning Organisation, MCB University Press

TQM Magazine, MCB University Press

Training for Quality Journal, MCB University Press

Workplace Learning, MCB University Press
3-ICIT
3rd International Conference on ISO 9000 and TQM

14-16 April 1998



(Organiser: School of Business, Hong Kong Baptist University)
PREFACE
Welcome to the 3rd International Conference on ISO 9000 and TQM organised by the School of Business, Hong Kong Baptist University.
The 1st ICIT, inaugurated in the UK in April 96, was very well received. The 2nd ICIT, run in April 97, was even more successful with 12 keynote speeches and 75 high quality papers delivered by participants from 18 countries. Almost half of the papers have been published in refereed journals as a result. Riding on this success, and the change of sovereignty of Hong Kong since the 2nd ICIT, the 3-ICIT will be using "Change for the Better" as a theme for the further development of ISO 9000 and TQM. Furthermore, Panel Session and Round Table Discussion will be organised for focused discussions.
ISO 9000 series sets out the methods that can be implemented in an organisation to assure that the customers' requirements are fully met. Moreover, the organisation's requirements will be met both internally and externally and at an optimum cost. This is the result of efficient utilisation of the resources available, including material, people and technology. By now, over 200,000 ISO 9000 certifications have been achieved world-wide -- a significant increase from the end 1992 figure of 28,000. Because of the significance of the ISO 9000 standard, and its relationship to TQM, the first objective of this Conference is to consider the impact of ISO 9000 implementation on TQM.
TQM provides the overall concept that fosters continuous improvement in an organisation. The TQM philosophy stresses a systematic, integrated, consistent, organisation-wide perspective involving everyone and everything. It focuses primarily on total satisfaction for both the internal and external customers within a management environment that seeks continuous improvement of all systems and processes. TQM has been considered by many organisations as the way to survive and succeed. The second objective of the 3-ICIT is therefore to provide a forum for the identification of the contemporary development in the theories and practices of TQM, and for the sharing of experience.

The Conference gives us the opportunity to benefit at first hand from the expertise and experience of eminent speakers who are senior executives of many leading edge organisations and distinguished academics contributing to the research and development of ISO 9000 and TQM.


The 3-ICIT is represented by delegates from 20 countries. As the host city, Hong Kong takes the lead in the number of papers presented. This figure is followed by the UK, Australia, and China, the sovereignty country of Hong Kong after July 1997. The statistics of the number of papers presented is summarised in the following table. Unfortunately, due to the recent financial turmoil in Asia, the delegate from South Korea, Ms. J.K. Koo could not finance her travel in order to present her paper (#10.6) in person, and she did send her apology. As the Chair, apart from expressing my gratitude towards her sincerity, I hope the crisis will be written off as history soon, and that the conference objectives can help to 'change for the better'.



Country

No. of Papers




Country

No. of Papers

Hong Kong (SAR of China)

43




Macau

2

U.K. (including Nr. Ireland)

17




Poland

2

Australia

10




Brazil

1

China

6




Denmark

1

Singapore

3




India

1

USA

3




Slovak

1

Yugoslavia

3




South Korea

1

Canada

2




Thailand

1

Finland

3




Turkey

1

France

2










Japan

2




TOTAL ........

104

The 104 papers of the 3-ICIT have been categorised according to different areas of activities in the development of ISO 9000 and TQM. They are:


1. Change for the Better via ISO 9000 and TQM

2. ISO 9000/14000 and Quality/Environmental Audit

3. Business Process Re-engineering

4. Quality Tools and Techniques

5. Quality Circles and Teamworking

6. Learning and Organisational Development

7. ISO 9000/TQM Development in HKSAR/China

8. Business Excellence and Quality Awards

9. Change for the Better -- Manufacturing & Construction

10. Change for the Better -- Services & Education

11. Change for the Better -- Public & Health
We are privileged to have the following 18 eminent keynote speakers presenting their expertise opinions on specific issues of ISO 9000 and TQM:

• Dr. Alan Brown (Head, School of Management, Edith Cowan University, Australia)

• Mr. Raymond Chan (Assistant Director, HKSARG Environmental Protection Dept.)

• Mr. Yuk-Kau Chan (Chairman, HK Quality Management Association)

• Dr. Chee-Leong Chong (Director, Quality Research Centre, NUS, Singapore)

• Prof. John Dalrymple (Prof. of Quality Management, RMIT, Australia)

• Dr. Mike Donnelly (Head, School of Operations Management, UWE, UK)

• Dr. Keith Grint (Fellow in Organisational Behaviour, Oxford University, UK)

• Prof. Lars Hassel (Prof. of Accounting & Management Control, ÅAU, Finland)

• Mr. Francis Ho (Director, HKSAR Government Industry Department)

• Prof. Yoshio Kondo (1971 Deming Prize Winner, Japan)

• Dr. Wai-Kwok Lo (President, 1997, HK Asso. for the Advancement of Sc. & Tech.)

• Mr. Howie Ng (CEO, HK Quality Assurance Agency)

• Prof. John Peters (Editor of 4 international journals on quality management, MCB)

• Dr. Lawrie Reavill (Director, Engg. Mangt. Centre, City U. Business School, UK)

• Mr. Edmund Sung (General Manager, Quality & Mangt. Consultancy, HKPC)

• Prof. Gerald Vinten (Associate Dean, Southampton Business School, UK)

• Ms. Ai-Lan Xie (Chair, Board of Directors, China Quality Control Association)

• Prof. Gong-Xu Zhang (Director, Research Institute of Mgt. Science, Beijing UST)
I would also like to thank the following colleagues who have helped me so readily to review the abstracts and/or edit some of the papers:

Dr. Alan Brown Mr. George Laszlo

Ms. Svetlana Cicmil Dr. Sarah Meegan

Prof. John Dalrymple Prof. John Peters

Mr. Mike Fung Dr. Lawrie Reavill

Dr. Keith Grint Prof. Gerald Vinten

Dr. Frances Hill

I am indebted to the editors of the 10 supporting journals who come to this conference because they trust there are good quality papers for their journal publications. We would also like to thank all our presenters and delegates contributing to the successful experience of the 3-ICIT. In particular, I would like to thank Mr. Andrew Leung (Director, HKSAR Government Social Welfare Department), for his thoughtful initiative to lead a Panel Discussion on "Social Welfare Services: Change for the Better via ISO 9000 and TQM". Last but definitely not the least is the support from the 50 senior executives of the HKSARG Social Welfare Department whose determination to lead the Department into a total quality organisation is highly commendable. A sincere welcome to you all and we wish you an enjoyable and fruitful experience at the Hong Kong Baptist University!


Sam Ho

Chair, 3-ICIT

(on behalf of the Organising Committee)

CONTENts

_____________________________________________________________________________________________________

SUPPORTING ORGANISATIONS & EDITORS
PREFACE (Sam Ho, Chair, 3-ICIT)
WELCOME SPEECH (Daniel Tse, President, HKBU)

[Underlined Paper Numbers below are Keynote Speeches]



Part 1 Change for the Better via ISO 9000 and TQM 1
1.1 An Investigation of the Implementation of ISO 9000 and TQM 1

and Their Relationships in Turkey



Ufuk Cebeci & Ahmet Beskese

1.2 Change for the Better via ISO 9000 and TQM 7

Samuel K.M. Ho

1.3 TQM -- A Drive for Innovation An Indian Experience 15



Tabassum Jamal

1.4 A Study of TQM Implementation in Thailand 22



Ladawan Krasachol & J.D.T. Tannock

1.5 ISO 9000 or TQM: Which Approach to Adopt - A Canadian Case Study 28



George Laszlo

1.6 ISO 9000 Standards and TQM Strategy - The Business Improvement 35

Tools for the Polish Firms

Krystyna Lisiecka

1.7 ISO 9000 - Aid or Hindrance to the Cultural Developments 41

Required for TQM?

Sarah T. Meegan

1.8 What is the Direction of TQM Development in the Future? 47

Lawrence R. P. Reavill

Part 2 ISO 9000/14000 and Quality/Environmental Audit 53
2.1 A Workflow Automation Tool for ISO 9000 Compliant 53

Quality Management



Keith C.C. Chan and Yan-Ching Ying

2.2 ISO 14000: Change for the Better 62

Raymond H. Chan

2.3 Broadening the Perspective of Audit Service Quality -- 66

Product and process views



Lars G. Hassel & Johan Lidsle

2.4 ISO 9000 and TQM Development in Poland 72



Robert Karaszewski

2.5 Software Assistants for ISO 9000 Certification 78



Hareton K.N. Leung, Keith C. C. Chan & Connie Poon

2.6 ISO 9000: Yes or No? 84

Howie Ng

2.7 Charting Staff Attitude Along the Journey towards getting ISO Certification 89

L.C. Koo, Fredrick K. C. Tao & Hannah Koo
Part 3 Business Process Re-engineering 97
3.1 An Appraisal of Process Analysis Tools for Process 97

Improvement and Reengineering



S. N. Kota, D.J. Bal & Y.P. Cheung

3.2 The Significance of BPR in Organisational Change Strategies: 105

Some Survey Findings

Lee K. Collins & Frances Hill

3.3 The Revolution Planning and Evolutionary Implementation of a 111



Business Process & Its Computing Support

David W Bustard & Zhonglin He

3.4 A Structured Approach to Integrate Process Redesign & ISO 9000 117

Implementation

John Leung & Jimmy Pang

3.5 Development of a Research Based BPR Methodology for 123

Public Sector Application

Rodney McAdam and Neil Mitchell

3.6 Business Transformation Strategy for Small and Medium Enterprises 130



Stephen Ng & Samuel Ho

3.7 TQM and Reengineering in Driving Change for Market Orientation 138



Agnes Y. K. Tam & Richard C.M. Yam

3.8 BPR: An international Firm's Experience 144



Bo K. Wong & Wilson X. Li
Part 4 Quality Tools and Techniques 150
4.1 Some Elements to Design an Integrated Logistics System 150

Abdellatif Benabdelhafid

4.2 The Use of Quality Techniques for the Control of Combined 156

Forecasts of Product Demand



Chi-Kin Chan, H. Wong & Xiao-Long Pu
4.3 Measuring and Improving the Capability of Heavily Skewed 162

Processes Using Small Batch S.P.C. Techniques

John S. Garvin

4.4 Hoshin Kanri -- Participative way of strategic quality management in Japan 168

Yoshio Kondo

4.5 Use of QFD Methodology in TQM and Business Strategic Planning 174



S.F. Lee, Paul Roberts & W.S. Lau

4.6 The Use of Statistical Analysis in TQM: A Case Study of 180

Circuit Breaker Manufacturer

P.K. Leung, T.W. Leung, C.K. Chan and L. Ng

4.7 Document Management for a Distributed Development Environment: 184

From Paper to Intranet

William W.L. Ng & Albert H.C. Tsang

4.8 Company Benchmarking as a Tool to Aid Competitiveness 191 Terry Pilcher

4.9 Qualitative Indicators to Measure Productivity, 196

Efficiency and Quality: An Empirical Study in Singapore



Hesan Quazi, Boon-Chye Lim & Pui-Mun Lee

4.10 Use of Process Control Chart Techniques to Analyse Violent 203

Crime Rates in Western Australia

Shams-ur Rahman

4.11 The Statistical Process Control of the Near Zero-Nonconformity Process 208



Jing Sun & Gongxu Zhang

4.12 Implementation of TQM in the Shipping Industry 215



Peter K L Tan, Phaik Lan Tan & Christel Costagli

4.13 DA-C Metrics: A Tool for Measuring Parameters of Software Quality 222



Dusan Velasevic & Dragan Bojic

4.14 COQ Reporting as a Tool of Quality Management - Australian Evidence 226



Maria Xydias
Part 5 Quality Circles and Teamworking 232
5.1 TQM, Self-Managed Teams & Organisational Performance - 232

A 3-Year in Depth Case Study



Rodney P. Gapp

5.2 Employee Responses to New Quality Initiatives: 239

A Study of Continuous Improvement Groups

Geraldine Hammersley & Ashly Pinnington

5.3 Efficiency a Poor Substitute for Quality 245



Peter T. Mansour

5.4 Teamwork for Developing Productivity and Commitment in 251

Japanese Organizations in Hong Kong

Dean Tjosvold, Jane Moy & Shigeru Sasaki

5.5 How to Manage in the Sea of Quality Management Literature 260



António F. Teixeira

5.6 Best Predictors of Quality Service in Australian Organisations 267



Milé Terziovski & Alison Dean

5.7 Seven New QC Tools Case Studies: Application of the Tools in the 272

Hong Kong Sweater Industry

David Y. K. Yip & Joyce Y. Y. Chan

5.8 Design of Quality Management System Through Role Play Simulation 278



Kristína Zgodavová & Ivan Slimák
Part 6 Learning and Organisational Development 284
6.1 Sustaining TQM Through Innovation and Creativity 284

Pervaiz K Ahmed & Mohamed Zairi

6.2 Measuring Motivation in a Learning Organization 290



Maria C. Anderson

6.3 A Research on Customer Satisfaction Evaluation 296



Wei Bao & Yan-ming Zhang

6.4 Organisational Development and TQM: The Role of Leadership 302

in Integrating Q.M. into Organisations Lynne F. Baxter and Alasdair M. MacLeod

6.5 Introducing a 360 Degree Performance Evaluation 308



Gloria S.Y. Cheung

6.6 Quality in Managing Organisational Change Projects 314



Svetlana Cicmil

6.7 Determining the Indeterminacies of Change Leadership 321

Keith Grint

6.8 Agility, Job Satisfaction and Organisation Excellence - 330

Their Factors and Relationship



Wai-Kwok Lo

6.9 Cellular Implementation of Quality Systems in Medical Organisations 337



Palmira López-Fresno & Fernando Fernández-González

6.10 Quality Assuring Professional Practices -- A case example from 341

a cancer treatment centre

John Peters

6.11 The Research for Total Quality in the U.S. Airline Industry 346



Dawna L. Rhoades, Blaise Waguespack, Jr. & Eric Treudt

6.12 Change and the Quality Challenge 351 Judith A. Schalick



6.13 Promoting Learning in Small and Medium Sized Enterprises 358

by Intraorganizatial Learning Networks



Tua M. Haldin-Herrgard

6.14 Learning Function and Small Business Growth 364



Yuli Zhang

Part 7 ISO 9000/TQM Development in HKSAR/China 370
7.1 The Generic Quality System of Hong Kong Coloration Industry 370

K. Chan, K. S. Wong, Y. K. Yip & Y. Y. Chan

7.2 Employee Involvement in Total Quality Programme: Problems in 376

Chinese Firms in Hong Kong

Randy K. Chiu

7.3 The Development and Characteristics of China ISO9000 Quality 382

System Certification

Furong Han

7.4 Survey on TQM Implementation in Hong Kong 386



S.F. Lee & Ruth Leung

7.5 TQM in China 393

Ailan Xie

7.6 Optimization of Documentation System in the Electronic 398

Industry of Hong Kong



K.W. Yeung, L.H. Wong & Y.S. Lee

7.7 Beyond ISO 9000 Certification -- A China Experience 404

Gongxu Zhang
Part 8 Business Excellence and Quality Awards 410
8.1 Self-Assessment and Quality Awards: A Formula for Making 410

Quality Strategic?



Alan Brown

8.2 World-Class QM System for Service Industry based on the 416

ISO 9004-2 Standard



Yuk-Kau Chan

8.3 TQM & ISO 9000 in Singapore: Strategy or Ideology? 421

Chee-Leong Chong

8.4 Can Winners be Losers: The Case of Japan's Deming Prize for Quality 427



Anthony L. Iaquinto

8.5 Confirmation of a Four-Variable Quality Management Model 435



Carlos Noronha

8.6 Quality Paths in South America: The case of the Bank of Brazil 441



Marisalvo da Silva

8.7 World-class Localised Quality Excellence Model - 446

A Government Funded Project



Edmund Sung

Part 9 Change for the Better -- Manufacturing & Construction 450
9.1 Implementing and Maintaining a Quality Assurance System - 450

A Case Study of a HK Construction Contractor Syed M. Ahmed, Li Kwong Tei & D. Darshi De Saram


9.2 Reengineering the Construction Process for Enhanced Competitiveness 457

Albert P.C. Chan, Linda C.N. Fan, and Ann T.W. Yu

9.3 The Impact of ISO 9000 on Small Construction Firms in Hong Kong 462

and Experiences

Edwin H.W. Chan & Antony T.S. Chan

9.4 Continuous Improvement in Australian Manufacturing - 469

Comparisons Between Large and Small Firms

Ross L Chapman, Terry R Sloan and Ramesh Kondepudi

9.5 Construction Process Reengineering Through Partnership 477



G.K.S. Cheung & C.K.H. Fung

9.6 A New Vision of Manufacturing Paradigm: The Continuous 483 Improvement of “Multi-Layered” Quality in Product Innovation

and Production Flexibility

Norman W.C. Siu and Steven P.Y. Chong

9.7 Optimization of the Execution of Construction Works According to 491

Quality Criteria

Goran S. Cirovic & Ognjan P. Lukovic

9.8 Managing Quality Performance of the Contractors in an Infrastructure 499

Construction Project in Hong Kong

Joe C.W. Au & Winnie W. M. Yu
Part 10 Change for the Better -- Services & Education 505
10.1 Hospitality service quality and the role of performance appraisal 505

Catherine Cheung & Rob Law

10.2 A Learning Team Approach for Service Organisations to Achieve 510

TQM and Win Over Competition

Mike Fung

10.3 Managing for Total Quality of Logistics Services - A Case Study 515



Patrick Fung & Alfred Wong

10.4 Online Documentation - a Panacea for Effective Quality System 521



Phil Gaffney & Yuk-Kau Chan

10.5 Recent Fiscal Policy in UK Higher Education: 529

The Relationship between Quality, Quantity and Efficiency

Deb Ghosh & Timothy Rodgers

10.6 Development of Standard Software Quality System 535

Documents, MaRMI-Q

Ja-Kyong Koo & Yu-Whoan Ahn

10.7 From Quality Control to Technical Trading 541



Kin Lam & Hon-Chuen Yam

10.8 The Experience of Implementing ISO 9000 in a 548

Small University Workshop

Tat Y. Lee

10.9 Quality System for Vocational Education in Hong Kong 554



Joseph M.W. Leung

10.10 Technology-Supported Change in the Australian Banking Industry 560



Beverley Lloyd-Walker & Y.P. Cheung

10.11 Development of Performance Indicator for Quality Education 567



W.T. Lui

10.12 An Approach to Design of Services 574 Zoran R. Pendich

10.13 The Competing Values Model of Organisational Effectiveness: 580

Its Potential in a Higher Education Context



James S. Pounder

10.14 Quality Management of Laboratory Support Services in 586

Tertiary Institutions

Vincent Y. F. Siu, Newman M. T. Lau & Albert C. Cheung

10.15 Competing for Quality in the Audit Society 593

Gerald Vinten

10.16 Industrial Deregulation: Strong Propellant for 601

Quality Improvement -- the case of British Telecom

Xu Yan
Part 11 Change for the Better -- Public & Health 607
11.1 Assessment of Quality Management Practice in the 607

Republic of Kyrgyzstan



Satya P. Chattopadhyay

11.2 Total Quality Through Continuous Improvement in Hospitals 613



Clare F.P. Chow-Chua & Mark Goh

11.3 Continuous Improvement in Public Services -- A Way Forward 621



Adrienne Curry

11.4 Measurement in the Service Environment -- Use or Abuse 629

John F. Dalrymple

11.5 Making the Difference: Quality Management in the Public Sector 635

Mike Donnelly

11.6 Quality Assurance in the Social Sector 641



Tord HŠversjš

11.7 The Role of Government in the Development of Quality 646

Francis Ho

11.8 Social Welfare Services: Change for the better via ISO 9000 and TQM 650

(Panel Discussion led by Andrew Leung)
Index of Contributors 651
Welcome Speech
May I welcome you to the Hong Kong Baptist University and to the University Conference Centre. HKBU aspires to be an institution of higher learning which is best known for its teaching excellence and high quality research. We place equal emphasis on teaching and research because we believe that the two are inseparable and mutually supporting. Our commitment to research is based on the belief that the creation of knowledge through research is a mission of paramount importance to the institution. Faculty members actively conducting research on a regular basis will also set an example to their students, and help them develop into seekers of truth and knowledge with life-long learning skills and habits.
I am particularly pleased to have the opportunity to welcome you to this important international conference on ISO 9000 and TQM. Over the next three days, we shall be privileged to welcome to HKBU over 100 eminent speakers from 20 industrialised nations world-wide, from Canada to China, Singapore to Sweden, and UK to USA.
You will be sharing your research output and experience on a range of quality management issues which will be particularly important to the success of businesses world-wide in the new millennium. The first objective of this international conference is therefore to provide a forum for identifying the contemporary development in the theories and practices of total quality management, and for the sharing of experiences. The second is to consider the impact of ISO 9000 implementation on TQM. In view of the change of sovereignty of Hong Kong and the recent global economy recovery from the Asian financial turmoil, the focus of our conference this year will be on "Change for the Better".
As the President of a university which is strongly committed through its mission statement to sustaining high quality education and professional development, and to working closely with business and industry to ensure a strong vocational direction to our courses, I can strongly empathise with the aims of the conference. I am therefore especially pleased it is being organised this year by HKBU, and I am sure your contributions will ensure it will be a great success.
In particular, I would like to thank Mr. Andrew Leung (Director, HKSAR Government Social Welfare Department), for his thoughtful initiative to lead a Panel Discussion on "TQM and Social Services".
I thank my colleagues from the School of Business for organising the conference, and it is therefore perhaps particularly appropriate that the first keynote speech is to be given by the Chairman of the 3rd International Conference on ISO 9000 and TQM. Dr. Sam Ho's speech is entitled "Change for the Better via ISO 9000 and TQM". May I invite Dr. Ho to make the initial contribution to the 1998 conference.

Dr. Daniel Tse

President

Hong Kong Baptist University

14 April 1998




Index of Contributors



Ahmed P.K.

284

Ahmed S.M.

450

Ahn Y.W.

535

Anderson M.C.

290







Bal D.J.

97

Bao W.

296

Baxter L.F.

302

Benabdelhafid A.

150

Beskese A.

1

Bojic D.

222

Brown A.

410

Bustard D.W.

111







Cebeci U.

1

Chan A.

462

Chan A.P.C.

457

Chan C.K.

156, 180

Chan E.H.W.

462

Chan J.Y.Y.

272

Chan K.

370

Chan K.C.C.

53, 78

Chan R.H.

62

Chan Y.K.

416, 521

Chan Y.Y.

370

Chapman R.L.

469

Chattopadhyay S.P.

607

Cheung A.C.

586

Cheung C.

505

Cheung G.K.S.

477

Cheung G.S.Y.

308

Cheung Y.P.

97, 560

Chiu R.K.

376

Chong C.L.

421

Chong S.P.Y.

483

Chow-Chua C.F.P.

613

Cicmil S.

314

Cirovic G.S.

491

Collins L.K.

105

Costagli C.

215

Curry A.

621







Dalrymple J.F.

629

Dean A.

267

Donnelly M.

635







Fan L.C.N.

457

Fernández-González F.

337

Fung C.K.H.

477

Fung M.

510

Fung P.

515







Gaffney P.

521

Gapp R.P.

232

Garvin J.S.

162

Ghosh D.

529

Goh M.

613

Grint K.

321

Haldin-Herrgard T.M.

358

Hammersley G.

239

Han F.R.

382

Hassel L.G.

66

He Z.L.

111

Hill F.

105

Ho F.

646

Ho S.K.M.

7, 130

HŠversjš T.

641







Iaquinto A.L.

427







Jamal T.

15

Jo C.W.

499







Karaszewski r.

72

Kondepudi R.

469

Kondo Y.

168

Koo H.

89

Koo J.K.

535

Koo L.C.

89

Kota S.N.

97

Krasachol L.

22







Lam K.

541

Laszlo G.

28

Lau N.M.T.

586

Lau W.S.

174

Law R.

505

Lee P.M.

196

Lee S.F.

174, 386

Lee T.Y.

548

Lee Y.S.

398

Leung A.

650

Leung H.K.N.

78

Leung J.

117

Leung J.M.W.

554

Leung P.K.

180

Leung R.

386

Leung T.W.

180

Li K.T.

450

Li W.X.

144

Lidsle J.

66

Lim B.C.

196

Lisiecka K.

35

Lloyd-Walker B.

560

Lo

330

López-Fresno P.

337

Lui W.T.

567

Lukovic O.P.

491







MacLeod A.M.

302

McAdam R.

123

Meegan S.T.

41

Mitchell N.

123

Moy J.

251







Ng H.

84

Ng L.

180

Ng S.C.C.

130

Ng W.W.L.

184

Noronha C.

435







Pang J.

117

Pendich Z.R.

574

Peter T. Mansour

245

Peters J.

341

Pilcher T.

191

Pinnington A.

239

Poon C.

78

Pounder J.S.

580

Pu X.L.

156

Quazi H.

196







Rahman S.

203

Reavill L.R.P.

47

Rhoades D.L.

346

Roberts P.

174

Rodgers T.

529







Saram D.D.D.

450

Sasaki S.

251

Schalick J.A.

351

Silva M.d.

441

Siu N.W.C.

483

Siu V.Y.F.

586

Slimák I.

278

Sloan T.R.

469

Sun J.

208

Sung E.

446







Tam A.Y.K.

138

Tan P.K.L.

215

Tan P.L.

215

Tannock J.D.T.

22

Tao F.K.C.

89

Teixeira A.F.

260

Terziovski M.

267

Tjosvold D.

251

Treudt E.

346

Tsang A.H.C.

184







Velasevic D.

222

Vinten G.

593







Waguespack B.

346

Wong A.

515

Wong B.K.

144

Wong H.

156

Wong K.S.

370

Wong L.H.

398







Xie A.L.

393

Xydias M.

226







Yam H.C.

541

Yam R.C.M.

138

Yan X.

601

Yeung K.W.

398

Ying Y.C.

53

Yip D.Y.K.

272, 370

Yu A.T.W.

457

Yu W.W.M.

499







Zairi M.

284

Zgodavová K.

278

Zhang G.X.

208, 404

Zhang Y.L.

364

Zhang Y.M.

296










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